Last updated: 21 July 2026
1. Who we are
This website is operated by SDV Work Stays Limited, company number 16730372, with its registered office at 28 Thames Street, Walton-on-Thames, Surrey, KT12 2PS.
SDV Work Stays manages website enquiries and markets accommodation provided by SDV Work Stays Limited and selected associated property companies.
Walton-on-Thames accommodation is supplied and invoiced by PRR Home Stays Limited, company number 17340200, whose registered office is also at 28 Thames Street, Walton-on-Thames, Surrey, KT12 2PS. Where an enquiry relates to Walton-on-Thames, relevant information will be shared with PRR Home Stays Limited so it can respond, prepare the agreement and invoice, and manage the stay.
For privacy enquiries, contact:
[email protected]
2. Information we collect
We may collect:
• Your name, email address, telephone number and country
• Stay dates, preferred property, guest numbers and booking requirements
• Messages sent through our website, email, telephone or WhatsApp
• Reservation, agreement, invoice and payment information
• Information reasonably required to manage your stay, comply with legal obligations or respond to a request
• Technical information such as your IP address, browser, device and website activity, where collected through Lodgify or essential website technologies
Please do not send sensitive personal information unless it is necessary for your accommodation request.
3. How we use your information
We use personal information to:
• Respond to enquiries and provide quotations
• Check availability and take steps requested before entering into a booking contract
• Create and manage reservations
• Issue agreements, invoices and payment requests
• Communicate before, during and after a stay
• Provide guest support and manage property access
• Prevent fraud, protect our properties and enforce booking terms
• Maintain financial, tax and business records
• Improve our website and services
• Comply with legal and regulatory obligations
Our lawful bases may include taking steps before entering into a contract, performing a contract, complying with a legal obligation, and our legitimate interests in operating and protecting our accommodation business.
4. Sharing your information
We may share relevant information with:
• PRR Home Stays Limited when an enquiry or booking concerns Walton-on-Thames
• Lodgify, which provides our website, enquiry and reservation-management systems
• Payment providers and banks where a payment is arranged
• Channel partners where a reservation originates through an external booking platform
• Cleaning, maintenance, access and guest-support providers where necessary to manage a stay
• Accountants, insurers, legal advisers and professional service providers
• Government, regulatory, tax or law-enforcement bodies where legally required
We only share information that is reasonably necessary for the relevant purpose. We do not sell personal information.
5. WhatsApp communications
If you contact us through WhatsApp, your information will also be processed by WhatsApp and its associated service providers under their own privacy terms. Do not send payment-card details or identity documents through WhatsApp.
6. Payments
Online card payments, where available, are processed by the payment provider connected to the relevant booking account. We do not normally receive or store complete payment-card details.
Walton-on-Thames is an enquiry-only property. Its agreement, invoice and payment instructions are issued by PRR Home Stays Limited after availability has been confirmed.
7. Cookies and website technology
Our website uses essential technologies required for security, booking functionality and website operation. Lodgify and services such as Google reCAPTCHA may place or access cookies or similar technologies.
Where non-essential cookies are used, choices may be available through the website’s cookie controls. You can also manage cookies through your browser settings, although disabling essential cookies may affect website functionality.
8. How long we retain information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
Unsuccessful or incomplete enquiries may be retained for a reasonable period so we can respond and maintain appropriate business records. Booking, payment, invoice and accounting records may be retained for the periods required by tax, accounting and other applicable laws.
When information is no longer required, we will delete it or securely anonymise it where reasonably practicable.
9. International processing
Some technology and service providers may process information outside the United Kingdom. Where this occurs, we rely on the provider’s appropriate contractual and legal safeguards for international data transfers.
10. Security
We take reasonable organisational and technical measures to protect personal information. However, no internet or email transmission can be guaranteed to be completely secure.
11. Your rights
Depending on the circumstances, you may have the right to:
• Request access to your personal information
• Ask us to correct inaccurate or incomplete information
• Ask us to delete information
• Restrict or object to certain processing
• Request transfer of information in an applicable format
• Withdraw consent where processing relies on consent
• Complain to the Information Commissioner’s Office
To exercise your rights, email [email protected]. We may need to verify your identity before responding.
You may also complain to the Information Commissioner’s Office at:
https://ico.org.uk/make-a-complaint/
12. Changes to this notice
We may update this Privacy Policy when our services, properties, companies or legal obligations change. The latest version will be published on this page with its revision date.
